PLEASE NOTE: YOU MUST BE 18 YEARS OR OLDER TO PURCHASE ON THIS SITE
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Terms & Conditions

J&J's Emporium is all about ushering you into a new lifestyle of Vaping. We strive to provide great service along with a variety of products.

 

Terms and Conditions

 


First and Foremost: NO UNDER 18's ARE ALLOWED TO PURCHASE FROM US. END OF STORY. NO EXCEPTIONS.

Warranties: 

Tanks and Drippers: Please take note, due to the nature of Tanks and Dripping  atomizers, we cannot offer a warranty. We will assist you in any way we can to make sure you understand ther product, trouble shoot build issues etc. We will also stock spares for items if stock is available. 

Devices (Mods, VW and VV devices, Mech mods etc): All VW/VV/TC devices carry a 1  month warranty and no more. We cannot be held responsible for any damages incurred due to customer negligence and not taking battery safety or build safety into consideration. Know your stuff when it comes to OHMS Law and basic battery safety. 

SHIPPING POLICY

J&J's Emporium ships to anywhere in South Africa for a mere R70. We do not offer insurance on any parcels. Our current courier company is The Courier Guy.  

Orders placed before 9:30am will be shipped and delivered overnight to major areas and 48-72 hours to outlaying areas. Please not that orders placed after 9:30am on the day will only be shipped the next day. Please consult The Courier Guy Website for your locations delivery time. Delays do occur sometimes and we do ask for your patience when it comes to delays. But we will always do our best to assist in any way possible. 

ORDERS PAID FOR VIA EFT METHOD WILL ONLY BE RELEASED ONE PAYMENT REFLECTS IN OUR BANK ACCOUNT. NO EXCEPTIONS.

Please make sure you have the correct contact details and address to avoid further delay. 

All items are bubble wrapped before shipping to ensure that they reach the client in the same condition that we receive it. All liquids are carefully wrapped to avoid any leakage (if any). All liquid bottles are sealed by the supplier to ensure no leakage. We cannot be held responsible for faulty bottles. 

PLEASE NOTE: FREE SHIPPING IS EXCLUDED ON ANY AND ALL COMBO DEALS ADVERTISED

Please inspect your orders carefully before signing for the order. Once the waybill has been signed, J&J's Emporium cannot accept any responsibility for orders that were damaged in transit or orders that were incorrectly placed.

All devices are in sealed packaging Should you require we inspect your device before sending out, please request us to do so in the notes of your order. 

Detailed description of goods and/or services
J and J Emporium (PTY) LTD is a registered business in the Electronic cigarette industry that imports Electronic cigarette products and accessories for reselling.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 24 hours during week days being Monday to Friday and delivery/tracking number will confirmed by way of email.

Export restriction 
The offering on this website is available to South African clients only, unless authorized by management.

RETURNS AND REFUNDS PROCEDURE AND GENERAL CONDITIONS

 Unfortunately E-Liquids once opened cannot be returned due to the nature of the product.

No warranty or guarantee is offered on any Pre made coil/coils.

 Please note that orders placed and not paid unless by prior arrangement with management that have not been paid within 24 hours from the time of purchase shall be canceled without written confirmation. Please forward proof of payment to info@jjemporium.co.za with order number as reference in order to secure your order

 The purchaser must inspect the goods on arrival and must notify J and J Emporium (PTY) LTD within 7 working days via email from the date of delivery if any goods are damaged and items not received. Please do not open any goods without checking them to be correct first. Please contact us via email or whatsapp immediately.

Should the purchaser fail to do this it shall be deemed as goods accepted. If the purchaser wants to return any goods for whatever reason the purchaser may do so within 7 days of receipt of the goods. All goods must be in an unused condition.

 J and J Emporium (PTY) LTD  will refund or replace the goods, however J and J Emporium (PTY) LTD will not be liable for the refund on shipping expenses unless it is due to an error on our behalf. Should there be a claim for a manufacture default the goods will be returned by the purchaser to J and J Emporium (PTY) LTD for replacement after receiving confirmation from one of the owners Yunus Osman/Yusuf Carrim

 If the item is found to have a manufacturing fault and is within the warranty period the item will be repaired or replaced unless due to user negligence. Please note that as per the Consumer Protection Act J and J Emporium (PTY) LTD  is allowed up to 2 weeks the check the device and return it to the purchaser. However every effort will be taken to lessen the time frame as possible.

 Goods in transit from the purchaser to J and J Emporium (PTY) LTD remains the client’s responsibility until signed for in store. All goods returned must contain all relevant parts along with original order number and or proof of purchase.

 Should goods be found to have been damaged due to user negligence costs of transportation back to the purchaser is at the purchaser’s expense.

J and J Emporium (PTY) LTD  abides by the manufactures warranty and no warranty claim will be processed if the purchaser has misused the product or not abided by the instruction laid out by the manufacturer.

 We offer a 7 day refund policy where should the purchaser feel the product has a fault we will exchange it. Refunds are only issued after all other recourses have been taken to rectify the problem with the purchaser, should the purchaser require a refund then the cost of getting the product back to J and J Emporium (PTY) LTD  is at the purchaser expense and refunds will be processed on receipt of the goods. The goods must arrive with all components and must be returned in good condition.

 Regrettably no returns or refunds will be entertained on sale items.

Cancellation of orders by the client will attract a fee equal to the fee charged by Paygate.

Customer Privacy policy
J and J Emporium (PTY) LTD  shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may bedownloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569. 

Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the J and J Emporium (PTY) LTD bank account, the details of which will be provided on request.

Card acquiring and security
Card transactions will be acquired for J and J Emporium (PTY) LTD via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by J and J Emporium (PTY) LTD  separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility
J and J Emporium (PTY) LTD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and J and J Emporium (PTY) LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 

J and J Emporium (PTY) LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by J and J Emporium (PTY) LTD based in South Africa trading as J&J’s Emporium and with registration number 2016/294922/07 with Yunus Osman and Yusuf Carrim being directors

J and J Emporium (PTY) LTD contact details
Company Physical Address:  332 Carmine Street, Laudium, Centurion, Pretoria, Gauteng

Mobile phone: 0826958257/0723862786

email: info@jjemporium.co.za

Regards

 J&J’s Emporium